Refund & Cancellation Policy

We want you to love your Beadzo piece. This policy covers returns, exchanges and refunds.

Returns & exchanges

Ready-to-ship items may be returned or exchanged within 7 days of delivery if unworn, unwashed and in original condition with tags. Email hello@beadzo.in with your order number to start a return.

Custom & personalised pieces

Because they are hand-beaded specifically for you, custom orders are not eligible for return or exchange unless they arrive damaged or defective.

Damaged or wrong items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos and we'll arrange a replacement or full refund.

Refunds

Approved refunds are issued to your original Razorpay payment method within 5–7 business days of us receiving the returned item (or approving a damage claim).

Order cancellation

Ready-to-ship orders can be cancelled before dispatch for a full refund. Custom orders can be cancelled before production begins.